help
& information............
POSTAGE
& DELIVERY
Postage Costs: LUXURY RANGE Orders
Under £500 = £20.00/Orders £500 or Over =
Free of Charge
We will always
use Royal Mail recorded or courierl delivery on large deliveries,
to ensure you receive your order on time and in the same condition
it was sent from us. However, we know from personal experience
that the rigors of the modern mail system can cause accidental
damage from time to time and as all our items are delicately
handcrafted, we may supply a small number of extra items, to
be on the safe side, FREE OF CHARGE. The number of these items
will depend upon the design and size of order and should not
be relied upon for extra guest numbers. We do not accept any
liability for damage caused by Royal Mail or any other postal
service, in the delivery of your individual cards to your guests.
Further order items e.g. thank you cards, menus etc may be delivered
to you via standard Royal Mail first class mail.
DISCOUNT CODES
If you have
been offered a promotional/discount code to use, please quote
the code clearly on the order form and calculate your discount
accordingly in the total. These codes are generally offered
to repeat customers or at promotional events at the discretion
of the management.
TYPEFACE &
COLOUR
All typefaces
and colours have been predetermined to ideally match the design
of each card or favour. However, if you do prefer an alternative
typeface or colour, we are happy to discuss this with you and
create a bespoke sample tailored to your needs. Please email
us at tindisbobbin@aol.com.
Please note
that all inserts are personalised but we do not insert your
guest names. If you would like this to be done, we can send
you a file and paper for you to complete the inserts at home.
TERMS &
CONDITIONS
LUXURY RANGE:
A non-refundable deposit of 50% of the total order value must
be paid upon placing an order. The remaining 50% will be payable
upon approval and return of the proofs. The order will only
be completed once this payment has been received. Tindisbobbin.co.uk
will endeavour to have all orders ready within six weeks of
the return of the proofs, unless otherwise agreed with the customer.
However, this may vary depending on the time of year. All items
are subject to a quality check prior to dispatch (other than
inserts, which are checked at proof stage. Any changes to these
after proof stage are the responsibility of the customer).
Please note
that refunds will be provided where there is sufficient evidence
of faulty goods. As all items are handcrafted, there will be
slight variations and imperfections between each item and the
samples you received. As our items are handcrafted, it is important
that upon delivery, you store your cards and accessories in
a cool, dry and dark place, as we cannot be held responsible
for any heat or sun damage that occurs between the time of delivery
and their use. Your statutory rights are not affected.
Should Tindisbobbin.co.uk
be forced to use an significantly alternative material in any
design due to supplier failure, the customer will be fully consulted
and offered a discount on the order. Alternatively, you will
be entitled to a full refund.
Due to the small
parts used in the designs, it is recommended that all items
are kept away from children. In addition, all packaging used
including in delivery of the order should be kept out of children's'
reach.
You must agree
to these terms and conditions by ticking the box on the order
form.
DATA PROTECTION
Please
be aware that any information you provide, including your personal
details, will NOT be shared with any third party. All information
you provide to us, is protected under the Data Protection Act.
OTHER
All designs
are exclusive to Tindisbobbin.co.uk and any attempt to copy
these designs will infringe the copyright law which protects
them. Please note that any information provided on this site
is for general use only and is not intended to serve as advice.
Any links to other web sites are for information only and Tindisbobbin.co.uk
accept no responsibility for the material found upon these web
sites.
Overseas Orders
- With regret, we do not accept orders from outside of the UK.
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